Hi 👋, how can we help you?
Popular topics
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Account Settings
Adjust settings, manage notifications, learn about EncroID's and more.
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Login and password
Fix login issues and learn how to change or reset your password.
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Privacy and security
Control who can see your account, send you money and add extra protection.
Payments
Learn about payment types, speed & more.
Wallet
Learn about Wallet, where you can cash out to your link bank account.
Troubleshooting
Troubleshoot problems you may be facing.
Frequently asked questions
What is XcoinX?
XcoinX is a fast, secure and accessible crypto exchange where you can buy 120+ assets from Bitcoin, Eth, Solana and more. We operate
What are the fees?
If the payment has already been completed, you can request a refund from the recipient:
Open Cash Me.
Tap the Activity tab.
Find the transaction in question.
Tap on the transaction and then tap "Request Refund."
Add a note explaining the reason for the refund and send the request.
Open Cash Me.
Tap the Activity tab.
Find the transaction in question.
Tap on the transaction and then tap "Request Refund."
Add a note explaining the reason for the refund and send the request.
What countries do you operate in?
We operate in the following countries:
USA
United Kingdom
EEA (European Economic Area)
Russia
Japan
South Korea
Australia
We are working to expand our global divisions. We will email you as we get more licences to operate.
USA
United Kingdom
EEA (European Economic Area)
Russia
Japan
South Korea
Australia
We are working to expand our global divisions. We will email you as we get more licences to operate.
How can I secure my account?
Here are a few things that you can do to keep your account secure.
Protect your password
• Avoid reusing the same password across multiple websites or apps. Don't use your Facebook password anywhere else online, and never share it with other people.
• Your password should be hard to guess, so don't include your name or common words. Use unique, strong passwords or passphrases for all of your accounts.Learn more about creating a strong password.
Set up two-factor authentication and other security options
• With two-factor authentication, you'll be asked to enter a special login code each time someone tries to access your account from a browser or mobile device we don't recognise.
• If you're logged in to Facebook on a computer, you can use Security Checkup to review your security settings or to set up two-factor authentication.You can also get alerts about unrecognised logins.
Never share your login information
• Scammers may create fake websites that look like Facebook and ask you to log in with your email address and password.
• Always check the website's URL before you enter your login information.
• When in doubt, type www.facebook.com into your browser to get to Facebook.Don't forward emails from Meta to other people, as they may have sensitive information about your account.
• Learn more about how to protect yourself from phishing.
Don't accept friend requests from people you don't know
Scammers may create fake accounts to friend people on Facebook.Becoming friends with scammers on Facebook might allow them to spam your timeline, tag you in posts and send you malicious messages.
Never click suspicious links, even if they appear to come from a friend or a company you know
• This includes links on Facebook (e.g. on posts), in emails or texts.
• Bear in mind that Meta will never ask you for your password in an email.
• If you suspect that a link on Facebook is suspicious, report it.
Watch out for malicious software
• Malicious software can cause damage to a computer, server or computer network.
• Learn the signs of an infected computer or device and how to remove malicious software.Keep your web browser up to date and remove suspicious applications or browser add-ons.
Log out of XcoinX when you use a computer that you share with other people
• If you forgot to log out on a device, you can log out remotely.
Protect your password
• Avoid reusing the same password across multiple websites or apps. Don't use your Facebook password anywhere else online, and never share it with other people.
• Your password should be hard to guess, so don't include your name or common words. Use unique, strong passwords or passphrases for all of your accounts.Learn more about creating a strong password.
Set up two-factor authentication and other security options
• With two-factor authentication, you'll be asked to enter a special login code each time someone tries to access your account from a browser or mobile device we don't recognise.
• If you're logged in to Facebook on a computer, you can use Security Checkup to review your security settings or to set up two-factor authentication.You can also get alerts about unrecognised logins.
Never share your login information
• Scammers may create fake websites that look like Facebook and ask you to log in with your email address and password.
• Always check the website's URL before you enter your login information.
• When in doubt, type www.facebook.com into your browser to get to Facebook.Don't forward emails from Meta to other people, as they may have sensitive information about your account.
• Learn more about how to protect yourself from phishing.
Don't accept friend requests from people you don't know
Scammers may create fake accounts to friend people on Facebook.Becoming friends with scammers on Facebook might allow them to spam your timeline, tag you in posts and send you malicious messages.
Never click suspicious links, even if they appear to come from a friend or a company you know
• This includes links on Facebook (e.g. on posts), in emails or texts.
• Bear in mind that Meta will never ask you for your password in an email.
• If you suspect that a link on Facebook is suspicious, report it.
Watch out for malicious software
• Malicious software can cause damage to a computer, server or computer network.
• Learn the signs of an infected computer or device and how to remove malicious software.Keep your web browser up to date and remove suspicious applications or browser add-ons.
Log out of XcoinX when you use a computer that you share with other people
• If you forgot to log out on a device, you can log out remotely.
Looking for something else?
Can’t find the answer you’re looking for? Please chat to our friendly team.